Knowledge Transfer is the process of sharing information, skills, and expertise between individuals, teams, or organisations. It plays a critical role during change, especially when new systems are introduced, roles shift, or people leave or join the organisation. The goal is to ensure that important knowledge is not lost and that others can confidently take over or continue the work. This can be done through documentation, training sessions, shadowing, or hands-on support. Effective knowledge transfer reduces dependency on individuals, lowers risk, and improves continuity. Without it, organisations often face gaps in understanding, delays, and increased errors when change is implemented.