A Maturity Model is a framework used to assess how developed a process, capability, or function is within an organisation. It typically defines a series of levels, ranging from basic or ad hoc practices through to more structured, optimised, and continuously improving ways of working. The purpose is to give organisations a clear view of where they currently stand and what “better” looks like. This makes it easier to prioritise improvements and track progress over time.
Maturity models are often used in areas such as process optimisation, digital capability, and service delivery. They are not about perfection, but about progression. A good maturity model provides practical guidance and helps organisations move forward in a structured and measurable way.